People vary because they are people. I've run into assholes in Japan just like anywhere else. Just because the initial behavior "tends to be" one expectation doesn't mean you won't sometimes run into those who fit the exact opposite of that expectation from time to time.
Just remember that one person doesn't represent an ENTIRE culture, race, social group, or nation. It's my hope that one person isn't considered a representative as I know plenty of Americans who have f'd up a lot of situations in Japan due to their behavior and I don't want to be labeled along with them.
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